OT Works! is OPEN

OT Works! continues to serve clients and customers during the COVID-19 outbreak. We believe occupational therapy is essential to maintaining the health and wellbeing of the public. OT Works! is adapting to better support everyone – our clients, customers, therapists, staff and our communities – in the most responsible manner possible.

Telehealth and Remote Care

OT Works! is enabled by telehealth. Our occupational therapists can provide remote care services by phone, email, text messages and video. Telehealth can allow live, confidential and safe interactions with an occupational therapist during times social distancing. We have developed protocols and plans that follow guidelines by the College of Occupational Therapists of BC (COTBC) and the Provincial Health Services Agency (PHSA). Our goal is to provide remote therapy through telehealth that is meaningful and appropriate.

We will continue to provide in-person home visits on an urgent basis.

Benefits of Telehealth

Remote care is a vital link to wellness when clients have limited or no access other in-person services. For many of our clients, remote care is the only service available to them after other health providers and rehab team members have closed their doors. Through telehealth, our OTs can provide clients with prompt and personalized care while maintaining social distancing.

Remote care and telehealth can help clients by:

  • Maintain or improve workplace tolerances
  • Develop a daily structure that simulates their typical (work) day
  • Create healthy routines
  • Increase resiliency
  • Deliver health education
  • Promote connection with the workplace and decrease isolation

Occupational therapy is client-centered. Our clients’ remote treatment plans are specific to individual needs and goals. While some rehab goals may not be accessible during times of social isolation (eg. return-to-work), remote care maintains clients’ readiness for rehab upon return to in-person sessions.

Occupational therapists are creative and adaptive. With remote care, our therapists are able to adjust the frequency and duration of sessions to provide appropriate and effective care during our current situation.

Remote OT allows us all to socially distance ourselves and prevent the spread of disease while still connecting, progressing on goals and maintaining well-being.

Service Areas

OT Works! continues to serve the following areas :

  • Metro Vancouver
  • Fraser Valley
  • Sea-to-Sky (Squamish, Whistler, Pemberton)
  • Vancouver Island

With telehealth, our occupational therapists can also assist clients outside of these geographic areas. Contact us to learn more.

Contact Us

All of our therapists at OT Works! are certified with the College of Occupational Therapists of British Columbia (COTBC) and have additional training in areas such as mental health, brain injury rehabilitation, home safety and chronic pain.

We’re here for you when you need us.

E-mail: info@ot-works.com

Phone: 604.696.1066 ext 1000

Three women sitting at cafe booth. Two of the women high five.

A Quick Guide to Occupational Therapy Services: After A Motor Vehicle Accident

Occupational Therapy For Your ICBC Claim

After a motor vehicle accident, occupational therapy helps clients implement and maintain a sense of independence and balance in life. Occupational therapists focus on how clients participate in daily activities relative to their surroundings. They collaborate with their clients to help them function safely and effectively at home, work and in the community.  Community OT is flexible and uses individualized, goal-oriented approaches in rehabilitation and health management.  

When to Refer or Contact an OT

When an individual is injured in a motor vehicle accident in British Columbia, they are eligible to receive OT services under Part 7 Benefits.  Usually ICBC requires a referral from a healthcare practictioner for occupational therapy in order to authorize funding.  A doctor may recommend OT services if a client:

  • Has not returned to work, school, volunteering or other pre-accident roles.
  • Is struggling to care for themselves, their family or their home.
  • Is still recovering slowly or not at all, despite other treatments.

Assessment

Once we receive a referral, we confirm with ICBC to ensure that funding is available.  An OT Works! therapist can then reach out to the client to set up an initial assessment.  During the first appointment, the OT will:

  • Gain an understanding of the client’s pre-injury status.
  • Observe the client doing functional tasks in their real environment(s), as well as standardized testing.  
  • Discuss a collaborative plan for treatment (if needed).

The therapist then provides a comprehensive report to ICBC and other healthcare providers involved in the client’s care.  If necessary, further OT treatment may be recommended.

Throughout the process, OT Works! therapists help our clients be safe and comfortable.  We encourage our clients to ask questions and take breaks when needed.

Hospital Discharge Program

When ICBC requests an OT assessment through the Hospital Discharge Program, occupational therapists help create a safe and timely transition to home for clients who have been hospitalized after their accident. Occupational therapists assess the need for adaptive equipment, home modifications or home support services such as cleaning services or a care aide’s support.

Longer-Term Care

OT Works! also helps ICBC clients who have not been hospitalized or who have been recovering for a longer period of time by the time of the referral. The therapist must determine if continuous OT treatment is necessary to enable a successful recovery. The assessment usually takes place at a client’s home or their workplace (e.g. job site visits, ergo assessments).

Treatment

If on-going occupational therapy is determined to be beneficial, then an OT will continue with the client and support their recovery with goal planning, regular appointments and support. Rehabilitation plans are customized for the client’s individual needs and goals.  Here are some examples of the services our clients receive and the activities involved:

  • Gradual Return-to-Work Planning and Monitoring helps people ease back into their work roles after time-off due to injuries.  OTs can provide on- and off-site coaching through education, strategies and coping tools.  They organize appropriate assistive and ergonomic equipment and advocate for return to work options with the client’s employer.
  • Adaptive Equipment and Mobility Aids are put in place to ensure safety at home and in the community.  Examples include adding a ramp or stair lift to navigate multilevel homes or assessing the safety and comfort of wheelchairs for those requiring assistance moving around.
  • Exposure Therapy addresses a client’s anxiety, fear and discomfort so that they can actively engage in their community and life again.  It is a gradual, step-by-step process that involves safe, accompanied exposure to locations or situations that trigger a client’s anxiety.
  • Concussion Management helps people address the symptoms associated with impacts to the head.  Occupational therapists provide education about what a typical recovery looks like.  They help clients stay active after a concussion without overdoing it and determine strategies to work around the challenges they face.
  • The Progressive Goal Attainment Program is an evidence-based program that reduces the barriers of disability by specifically targeting the psychological and social obstacles clients face.  Goals are specific, measurable, achievable, realistic & relevant and time-based.  We have several therapists that are certified to provide PGAP services.

Occupational therapists also provide a number of other services. Learn more here.

Case Studies: Successful Return to Work & Life

Theses three real-life case studies show the difference occupational therapy can make at various times in the recovery process after a motor-vehicle accident.

Get Started with an OT

All of our therapists at OT Works! are certified with the College of Occupational Therapists of British Columbia (COTBC) and have additional training in areas such as mental health, brain injury rehabilitation, home safety and chronic pain.

If you or someone you know could benefit from occupational therapy after a motor vehicle accident, contact us today!  We can help you acquire funding from ICBC and answer any questions you may have.

Email:  referrals@ot-works.com

Phone:  604.696.1066 ext. 1000. 

ICBC Webpage: https://www.ot-works.com/services/ot-and-icbc-recovery/

Jaclyn (white shirt, long brown hair), Pamela (green shirt, short grey hair), Nicole (black shirt, long brown hair)

Hello, Victoria!

OT Works! is now providing community occupational therapy services in Victoria and Vancouver Island.

OT Works! is pleased to announce that we are now offering community occupational therapy services to clients and customers on Vancouver Island. OT Works! helps a variety of people, including those who are injured in motor vehicle accidents (ICBC rehabilitation) or workplace incidents (WorkSafe BC programs). We provide workplace solutions (return-to-work services for insurance and disability management providers) and support for Canadian veterans and service members (Veterans Affairs). We also help private clients who need help with home safety or return-to-work support.

Locations Served

We serve clients in their community (homes, workplaces, school and in their community). Our OTs are mobile and come to where the clients live and work, which allows us to better understand our clients and develop meaningful assessment and treatment services that are individualized to each client. On Vancouver Island, our occupational therapists serve clients in the Greater Victoria region, and Central Island area.

Greater Victoria

  • Victoria
  • Esquimalt
  • Oak Bay
  • Sooke
  • Saanich
  • Sidney
  • Langford
  • Colwood
  • Metchosin

Central Vancouver Island

  • Campbell River
  • Courtenay
  • Comox
  • Cumberland
  • Fanny Bay
  • Nanoose Bay
  • Union Bay

Occupational Therapy Services

Our occupational therapists provide occupational therapy assessment and treatment services to clients throughout the rehabilitation process. Our community occupational therapy services include:

  • Return-to-Work Planning and Support
  • Ergonomic Assessments
  • Home Health & Safety
  • Community Integration
  • Concussion Management
  • Treatment for Depression and Anxiety

Click here for more info.

Our Therapists

Nicole Chan (Occupational Therapist) Victoria
Nicole Chan, Occupational Therapist in Victoria

Nicole Chan grew up in Victoria and is happy to provide OT services in her hometown. She serves clients in Greater Victoria and southern Vancouver Island including Victoria, Esquimalt, Sooke, East Sooke, Saanich, Sydney, Langford, Colwood, Metchosin. She has additional training and experience with traumatic brain injuries, ergonomic solutions and mental health rehabilitation.

Mathilde Bleuze serves the Comox Valley(Courteny, Comox) and central Vancovuer Island (Campbell River to Nanoose Bay). She works with a diverse range of clients including older adults, people with musculoskeletal injuries and workers requiring ergonomic assessments.

Contact Us Today

All of our other therapists-including Nicole and Mathilde-are certified with the College of Occupational Therapists of British Columbia (COTBC).

Contact us if you or anyone you know could benefit from occupational therapy services in Victoria or the Central Vancouver Island.

Email:  referrals@ot-works.com

Phone – Victoria: (250) 999-8896

Phone – Vancouver: (604) 696-1066 ext. 1000

OT and ICBC rehab: Emma’s Drive to Explore

When ICBC asked OT Works! for help, Emma was avoiding driving.  Her motor vehicle accident (MVA) increased her anxiety and made time management, memory and attention difficult for her.  With her OT, Emma learned to better manage her concussion symptoms and other pain.  Equipped with evidence-based strategies, she reconnected with the friends and adventures that mattered to her most.

OT Involvement

Referral: 90+ days after the accident

Services:

  • Activation
  • Cognitive Rehab
  • Driving in the Community
  • Return to Work Planning
  • Return to Work Monitoring and Support

Introducing Emma

Age: 35

Occupation: Secretarial Administrator

Injuries:  Concussion; anxiety; soft tissue Injuries to the back, neck and shoulder.

How OT Helped

Emma relies on driving to get to work and hang out with friends.  As a result of her motor vehicle accident, her anxiety increased and she took time off work.  She was afraid to be behind the wheel again and so avoided driving.  She struggled to manage the daily activities in her life and found that recalling and retaining memories were suddenly difficult for her. 

Nicole Chan (OT) and Aman focused on cognitive rehabilitation in order to encourage Emma to reconnect with her pre-accident activities.  They developed calming techniques, followed checklists and used memory aids.  Nicole also rode as a passenger in Emma’s car while they built up Emma’s confidence as a driver.  With a return-to-work plan, developed collaboratively, Emma returned to work full-time.  At the time of her discharge, she was already driving her friends on local trips and exploring what our neighbourhoods have to offer.

“Thanks to Nicole and her encouragement and strategies, [I] feel more comfortable and confident driving on the road after my car accidents.”

Emma (OT Works! client)

Contact Us

All of our OTs are university-trained and certified by the College of Occupational Therapists of British Columbia (COTBC).  Many of our OTs have additional training in physical OT treatment, mental health, and goal-planning.

Contact us today if you or someone you know could benefit from an OT, or have any questions about how an OT can help after an MVA.

Email:  referrals@ot-works.com

Phone:  604.696.1066 ext. 1000

OT and ICBC Rehab: Aman’s Positivity

As a busy, young woman, Aman struggled when soft-tissue injuries a motor vehicle accident (MVA) decreased her ability to work and play.  She experienced back pain and mood fluctuations that made it difficult to enjoy the things she used to love like cooking and yoga.  With goal-oriented occupational therapy, Aman increased her endurance and transformed her outlook on life.

OT Involvement

Referral: 30-90 days after the accident

Services:

  • Activation
  • Education
  • Goal-Planning
  • Pain Management
  • External Service Recommendations: Physiotherapy, Kinesiology and Massage Therapy

Introducing Aman

Age: 27

Occupation: Lab Technician and Aesthetician

Injuries:  Soft tissue injuries to the back, neck and shoulder; fluctuations in mood

How OT Helped

Aman enjoys cooking, yoga and attending the gym.  When soft tissue injuries interrupted her ability to be active, she also struggled with her mood and motivation.  At the time that she met Jaclyn Forsythe (OT), she wasn’t convinced that occupational therapy would help her return to the activities she loved.

Jaclyn, equipped with her Masters’ education and variety of experience, recognized that Aman could benefit from OT.  Together, they set well-structure goals that were realistic and achievable.  She also provided Aman with tools and techniques to manage her pain effectively so that she could reconnect with the activities she enjoyed before the accident.  With Melissa’s support, Aman fostered a more positive outlook on life and could manage her injuries effectively.

 “It was my first time working with an occupational therapist and I have to say I had a very good experience. I didn’t think I needed one in the first place, but now having experience the service I can see how it has helped me with my injury and rehab. Both mentally and physically.”

Aman (OT Works! client)

Contact Us

All of our OTs are university-trained and certified by the College of Occupational Therapists of British Columbia (COTBC).  Many of our OTs have additional training in physical OT treatment, mental health, and goal-planning.

Contact us today if you or someone you know could benefit from an OT, or have questions about how an OT can help after an MVA.

Email:  referrals@ot-works.com

Phone:  604.696.1066 ext. 1000